1) What are the Rights of UOL’s Preferred Shares?
2) How are UOL shares transferred and dividends paid?
3) Where are UOL’s shares traded?
4) How and when does UOL disclose its information?
5) How can I contact the Investor Relations Area?

What are the Rights of UOL’s Preferred Shares?

Holders of UOL’s preferred shares are not entitled to voting rights, except with regard to specific matters established in the Brazilian corporation law and, while the Contrato de Adoção de Práticas Diferenciadas de Governança Corporativa – Nível 2 (Agreement for the Adoption of Differentiated Corporate Governance Practices – Level 2) of BOVESPA is in effect, preferred shareholders are also entitled to vote regarding the following matters:

• reorganization, merger, consolidation or spin-off of UOL;

• approval of transactions among the Company and its controlling shareholders or their related parties when discussed in general shareholders’ meetings as regulated by law or UOL’s by-laws;

• approval of appraisals related to assets given to UOL in exchange for shares issued in a capital increase;

• appointment of experts for appraisal of the market value of UOL shares in connection with a delisting tender offer and cancellation of its public company registration; and

• changes in or cancellation of provisions in UOL’s by-laws that result in a default by the Company of certain requirements of the Differentiated Corporate Governance Practices Regulation of BOVESPA – Level 2.

In accordance with UOL’s by-laws and Brazilian corporation law, the holders of UOL’s common and preferred shares are entitled to dividends and other distributions made to shareholders in proportion to their interest in the Company’s capital stock.

As from the date of the amendment to UOL’s by-laws occurred on November 23, 2005, the Company’s preferred shares have to right to receive dividends equal to the dividends attributed to its common.

Upon UOL’s liquidation, shareholders are entitled to distributions regarding reimbursement of capital, in proportion to their interest in its capital stock, after payment of all the Company’s obligations, provided that preferred shareholders have preference in any such distribution. Holders of UOL’s common and preferred shares are entitled, but not required to, except under certain circumstances set forth in the Brazilian corporation law described in “Preemptive rights”, the right to participate, on a pro rata basis, in future capital increases of UOL. In addition, holders of the Company’s preferred shares have the right, in the event of sale of its control through a public offering, to sell their shares at no less than 100% of the price per share paid for the controlling shares.

How are UOL shares transferred and dividends paid?

UOL shares are held in registered book-entry form, using the book-entry form services of Banco Itaú S.A., as custodian. Transfer of the Company shares is carried out by means of an entry in their books, by debiting the share account of the transferor and crediting the share account of the transferee. The São Paulo Stock Exchange operates a central and fungible clearing system through the CBLC. A holder of its shares may choose, at its discretion, to participate in these systems and all shares elected to be put into the systems will be deposited in custody with the relevant stock exchange (through a Brazilian institution that is duly authorized to operate by the Central Bank and maintains a clearing account with the relevant stock exchange)

Shareholders should keep all register information updated in Banco Itaú (Custodian Bank) in order to have all its rights guaranteed and to do so, is just necessary to visit any Banco Itaú’s branches with all appropriated documents. Investors whose have its bank records updated, whether or not holder of a checking account in Banco Itaú or in other banks, will automatically receive the proceeds in the payment date decided by UOL, as well as being notified through a “Aviso de Crédito de Proventos Escriturais” - (Payment Warning), which specifies all the information of the event paid. If the investor has no bank information, all payments will be available at Banco Itaú since the beginning of the payment date decided by the Company. In order receive such payments, the investor should find a Banco Itaú Branch in order to withdraw such payment, by furnishing all necessary identification documents together with the “Aviso de Crédito de Proventos Escriturais”, which has been received.

Custodian Bank: Banco Itaú S.A.
Shareholder’s Department
Av. Engenheiro Armando de Arruda Pereira, 707 - 9º andar
Jabaquara – São Paulo – Brazil
04344-902
Phone: (5511) 5029-1919
e-mail: rosana.souza@itau.com.br

Remark: Service to shareholders is rendered by Banco Itaú’s branches network

Where are UOL’s shares traded?

The Company’s preferred shares are listed for trading in the BOVESPA under the symbol “UOLL4”. UOL has entered into an agreement with the BOVESPA to list its preferred shares on the “Nível 2” of Corporate Governance.

How and when does UOL disclose its information?

All UOL’s material facts, earnings results and other notices to the market are published simultaneously at CVM/Bovespa and at the investor relations area of the Company’s website (http://www.uol.com.br), and sent later by email to persons registered to receive this information. To receive information by e-mail please register here.

Complete financial statements are published annually on the newspapers “Diário Oficial do Estado de São Paulo” and “Folha de São Paulo”. Quarterly financial statements, press releases, presentations, material facts and notices to shareholders are available in the investor relations area of UOL’s website (http://www.uol.com.br). Other information about the Company also may be obtained on the website of São Paulo Stock Exchange (www.bmfbovespa.com.br) and at the Brazilian Securities and Exchange Commission - CVM (www.cvm.gov.br).

How can I contact the Investor Relations Area?

Universo Online S.A.
Avenida Brigadeiro Faria Lima, 1384, 11º andar
São Paulo – São Paulo – Brazil
01452-001
Phone: (5511) (11) 3038-8958
Fax: (5511) 3038-8477

Miguel Longo Júnior
CFO and IRO

José Eduardo Szuster
Investor Relations
ri@uolinc.com

Last Update on November 19, 2009